eloravyn™ · Business & Support Details
Chongqing Qijiu Electronic Technology Co., Ltd.
- Brand
- eloravyn™
- Website
- eloravyn.com
- Business Address
- Room 19-8, No. 2-19, Guanyinqiao Pedestrian Street, Guanyinqiao Subdistrict, Liangjiang New Area, Chongqing, China
- Unified Social Credit Code
- 91500157MAKANB577J
- Legal Representative
- Cai Shenwu
- Customer Support Email
- service@eloravyn.com
- Phone
- +86 199 9606 7699
The company identified above operates the eloravyn™ online store. The individual listed is its legal representative.
eloravyn™ · After-Order Assistance
Returns & Refunds
Need help after a purchase? This policy explains return eligibility, how to submit a request, return shipping responsibilities, inspections, refunds, product issues, and order cancellations.
📅 Your Return Timeframe
Eligible products may be returned within 30 calendar days after confirmed delivery.
Please contact customer support before sending an item back so we can review the request and provide the appropriate return instructions.
🧺 Standard Return Conditions
To qualify for a standard return, the item should generally meet these conditions:
- Unused and in its original condition.
- Returned with its original parts and accessories.
- Original packaging included where reasonably possible.
- Valid proof of purchase or relevant order information provided.
✉️ Start with a Return Request
Before returning merchandise, email customer support using the contact details at the beginning of this page. Please include:
- Your order number.
- The item you would like to return.
- The reason for your request.
- Photographs or videos where relevant to the issue.
🧭 Use the Return Address We Provide
Once your request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.
Please do not automatically send merchandise to our business registration address. Wait for the destination and directions provided for your approved request.
⚖️ Return Shipping Responsibilities
Responsibility for return shipping depends on why the item is being returned.
A Change of Mind or Preference
If an eligible item is returned because of personal preference, a change of mind, or another reason unrelated to a product or fulfillment problem, the customer is generally responsible for return shipping costs.
A Product or Fulfillment Issue
If an item is damaged, defective, incorrect, incomplete, or materially misdescribed because of a product or fulfillment issue, we will provide an appropriate replacement, refund, or return solution.
You will not be required to bear additional costs resulting from that error.
🔬 Reviewing Returned Items
After receipt, returned merchandise may be inspected to verify that the applicable return requirements have been satisfied.
💰 How Refunds Are Issued
Once an approved returned item has been received and inspected, eligible refunds are issued to the original payment method.
Our refund processing generally takes 5–10 business days after receipt and inspection.
Your bank or payment provider may need additional time before the refund appears in your account.
🛠️ Something Wrong with Your Delivery?
If your order arrives damaged, defective, incorrect, incomplete, or materially different from the product description, please contact us as soon as reasonably possible.
Include your order number and a description of the problem, together with supporting photographs or videos where appropriate.
After reviewing the issue, we will provide a reasonable solution suited to the circumstances, such as a replacement, refund, or return arrangement.
⏳ Requesting an Order Cancellation
Changed your plans? Contact customer support promptly using the email listed at the beginning of this page.
We will make a reasonable effort to process cancellation requests received before fulfillment begins. Cancellation cannot be guaranteed once fulfillment or shipment has started.
No cancellation fee is charged when an order is successfully canceled before fulfillment.
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